Privacy Policy

1. Introduction

GovBid ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered tender management platform at govbid.com.au.

By using GovBid, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

• Name and email address (during registration)
• Company/organisation name and details
• Billing information (processed securely by Stripe)
• Phone number (if provided for contact purposes)

2.2 Business Documents

To provide our AI-powered bid generation services, we process:

• Company capability statements and profiles
• Past tender responses and proposals
• Case studies and project documentation
• Team credentials and qualifications

2.3 Technical Information

We automatically collect:

• IP address and browser type
• Device information and operating system
• Usage data and interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our tender management services
• Generate AI-powered bid responses based on your documents
• Process payments and manage subscriptions
• Send service-related notifications and updates
• Respond to customer support requests
• Analyse usage patterns to improve our platform
• Comply with legal obligations

4. AI Processing and Data

Our platform uses artificial intelligence to analyse tender documents and generate bid responses. Your uploaded documents are processed by our AI systems to:

• Extract and understand your company capabilities
• Match your experience to tender requirements
• Generate draft responses for your review

Important: AI-generated content is provided as drafts only. You are responsible for reviewing, editing, and verifying all generated content before submission to any tender process.

5. Data Sharing and Third Parties

We may share your information with:

• Stripe: For secure payment processing
• Google: For authentication services (if you sign in with Google)
• Sentry: For error monitoring and service reliability
• Hosting providers: For platform infrastructure

We do not sell your personal information or business documents to third parties. Your tender documents remain confidential and are not shared with other users or organisations.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication systems
• Regular security assessments
• Access controls and audit logging

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information and documents for as long as your account is active or as needed to provide services. Upon account deletion:

• Personal data is deleted within 30 days
• Uploaded documents are permanently removed
• Some data may be retained for legal compliance

8. Your Rights

Under Australian Privacy Principles and applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for marketing communications
• Lodge a complaint with the OAIC

To exercise these rights, please contact us at info@govbid.com.au

9. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse platform usage. You can control cookies through your browser settings, but disabling cookies may affect functionality.

10. Children's Privacy

GovBid is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of GovBid after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@govbid.com.au
• Website: www.govbid.com.au/contact

13. Governing Law

This Privacy Policy is governed by the laws of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.