BuyICT RFI

Enterprise Service Management Solution Replacement

RFI-03640Department of the Treasury
Closes in
42 days
6 February 2026 at 12:59 pm

Tender Overview

Treasury currently uses Cherwell Service Management (CSM) as its Enterprise Service Management (ESM) solution, supporting standardised service delivery across multiple functions. All CSM versions will reach their End of Life (EOL) on 31 December 2026, after which updates, and official support will c...

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Description

Treasury currently uses Cherwell Service Management (CSM) as its Enterprise Service Management (ESM) solution, supporting standardised service delivery across multiple functions. All CSM versions will reach their End of Life (EOL) on 31 December 2026, after which updates, and official support will cease.

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