Description Provision of an integrated customer communication solution to uplift Council’s customer service delivery through a modern, scalable omni-channel platform. Project goals Provision of an integrated customer communication solution to uplift Council’s customer service delivery throu...
Provision of an integrated customer communication solution to uplift Council’s customer service delivery through a modern, scalable omni-channel platform.
Provision of an integrated customer communication solution to uplift Council’s customer service delivery through a modern, scalable omni-channel platform. The solution must support current channels including voice and email triage, while offering a clear technology roadmap to meet future needs and enable continual improvement. Key features include Microsoft Teams integration, AI-powered insights, sentiment tracking, and feedback collection, ensuring data-driven service enhancements. The preferred supplier will demonstrate capability to deliver both immediate requirements and future innovations, underpinned by robust cybersecurity standards and compliance.