Description Powerhouse seeks to procure a comprehensive Digital Experience Platform (DXP) for Powerhouse Parramatta, supporting 2+ million annual visitors across pre-visit, visit, and post-visit touchpoints. Project goals The Digital Experience Platform will integrate nine essential digital...
Powerhouse seeks to procure a comprehensive Digital Experience Platform (DXP) for Powerhouse Parramatta, supporting 2+ million annual visitors across pre-visit, visit, and post-visit touchpoints.
The Digital Experience Platform will integrate nine essential digital components including itineraries, ticketing, virtual queuing, wayfinding, notifications, and membership management.
The requirements are broken down to ‘Epics’ (High-level requirements) and ‘User-stories’ (detailed requirements). The successful supplier must establish a process to identify and prioritise features that allow Powerhouse to at least deliver a minimum viable product for September launch. There should then be an ongoing assessment of the feature backlog to continuously improve the experience.
Visitor Journey Features:
Itineraries
Mobile Application
Technical Platform Requirements
Development and Delivery
Please refer to the supporting documents for detailed information. The following documents are included:
Parts C and E are available under 'Opportunity Requirements' and must be completed and submitted with your response.
1.
Prequalification as an advanced registered supplier: SCM0020
Please confirm that you are an advanced registered supplier with ICT Services Scheme, SCM0020.
Response type
Radio button (Yes/No)
2.
Completion of Parts C and E
Please confirm the completion and submission of the following RFP documents attached to this requirement:
Response type
Checkbox (Custom, Multi select)
- Part C has been completed and submitted with our proposal
- Part E has been completed and submitted with our proposal
Response templates
Powerhouse seeks to procure a comprehensive Digital Experience Platform (DXP) for Powerhouse Parramatta, supporting 2+ million annual visitors across pre-visit, visit, and post-visit touchpoints.
Powerhouse
Kim Lai
kim.lai@powerhouse.com.au
RFP (Open)
Category(s):
Information and technology - Solution design and development
MAAS-RFP 25/003
Sydney metro
Yes
No
None
Estimated timeframe for delivery:
October 2026
24-Dec-2025
06-Feb-2026 3:00 PM
Completion date:
31-Oct-2026
06-Mar-2026
The Digital Experience Platform will integrate nine essential digital components including itineraries, ticketing, virtual queuing, wayfinding, notifications, and membership management.
The requirements are broken down to ‘Epics’ (High-level requirements) and ‘User-stories’ (detailed requirements). The successful supplier must establish a process to identify and prioritise features that allow Powerhouse to at least deliver a minimum viable product for September launch. There should then be an ongoing assessment of the feature backlog to continuously improve the experience.
Visitor Journey Features:
Itineraries
Mobile Application
Technical Platform Requirements
Development and Delivery
Please refer to the supporting documents for detailed information. The following documents are included:
Parts C and E are available under 'Opportunity Requirements' and must be completed and submitted with your response.
Information and technology - Solution design and development
This procurement category has a mandated scheme.
This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.
Are you a member of SCM0020?
Response type
Radio button (Yes/No)
1.
Prequalification as an advanced registered supplier: SCM0020
Please confirm that you are an advanced registered supplier with ICT Services Scheme, SCM0020.
Response type
Radio button (Yes/No)
2.
Completion of Parts C and E
Please confirm the completion and submission of the following RFP documents attached to this requirement:
Response type
Checkbox (Custom, Multi select)
- Part C has been completed and submitted with our proposal
- Part E has been completed and submitted with our proposal
Response templates
General assessment criteria that was used to evaluate this opportunity
13-Jan-2026 1:56 PM
Addendum 1: Please find attached addendum 1, containing Powerhouse's responses to requests for information received up to 13/01/26.
No amendments have been made to this opportunity