NSW TrainLink (NSWT) Digital Connectivity plus Onboard Entertainment

Description

Supply, install, maintain and support a digital connectivity solution for passenger and staff Wi-Fi that delivers compliant hardware, software and data, plus an NRF On Board Entertainment solution

Project goals

• Enhanced passenger experience - Fast and reliable Wi-Fi and OBE to improve amenity, comfort, convenience and satisfaction for regional passengers.
• Safety improvements - Train crew can reliably communicate with rail operations and emergency services, reducing incident response times.
• Operational efficiency - Stable Wi-Fi enables integration with onboard systems including Point of Sale, reducing lost revenue and boasting staff effectiveness.
• Bridging digital divide - Regional communities' and visitors benefit from improved connectivity while travelling, aligning with government priorities.
• Revenue growth - Opportunities for alternate income streams such as advertising, sponsorship and premium Wi-Fi tiers.

Scope

NSWT is seeking to provide passengers and staff with Wi-Fi capability by enabling digital connectivity across its regional train fleets to improve customer experience, operational efficiency and service competitiveness, while ensuring more modern transport services. Additionally an On Board Entertainment solution will be sought from the market for the New Regional Fleet.

NSWT/TfNSW will be closed between Thursday, 25 December 2025 – Friday, 9 January 2026 both days inclusive (Closedown Period). During this period, we will be unable to respond to your questions. For questions received by the close of business on the 22 of December 2025, if we deem a response is required, we will attempt to respond to such questions prior to the Closedown Period. Any query received after the 22 of December 2025 will be reviewed after the 12 of January 2026, and we will provide a response if required.

Please note that we extended the closing date, which was originally the 19 of January 2026, to the 02 of February 2026, in order to provide adequate time for the respondents to submit a compelling proposal for our RFP.

Related files

• No files attached

Additional details/instructions

There are no files to be downloaded from this website. All documents/information relevant to this project must be obtained via TfNSW’s equip supplier portal (Ariba)

In order to gain access to the Request for Tender documents, Tenderers are required to register their interest by sending an email:TSS.Bidder@transport.nsw.gov.au and include the following:

1. Tender No and Title,
2. RFT ID,
3. Organisation Name,
4. ACN/ABN,
5. Contact Name,
6. Organisation/contact postal address,
7. Contact email address (preferably an email address with the contact person's name),
8. Contact phone number.

To gain access to the tender documents in Ariba over the internet, once access is provided, please ensure that you are using a PC with a web browser:

• Google Chrome 54+ (64–bit)
• Microsoft Internet Explorer 7-11(32-bit)
• Safari 9+ (64-bit)
• Microsoft Edge (32-bit)

SCM0053 will not be used. Please ignore the statement in the mandatory requirements.

Requirements

Opportunity requirements

1.

N/A

N/A

Response type

Checkbox (Agree)

Evaluation

Terms and conditions