NSW TrainLink (NSWT) Digital Connectivity plus Onboard Entertainment

Description

Supply, install, maintain and support a digital connectivity solution for passenger and staff Wi-Fi that delivers compliant hardware, software and data, plus an NRF On Board Entertainment solution

Project goals

• Enhanced passenger experience - Fast and reliable Wi-Fi and OBE to improve amenity, comfort, convenience and satisfaction for regional passengers.
• Safety improvements - Train crew can reliably communicate with rail operations and emergency services, reducing incident response times.
• Operational efficiency - Stable Wi-Fi enables integration with onboard systems including Point of Sale, reducing lost revenue and boasting staff effectiveness.
• Bridging digital divide - Regional communities' and visitors benefit from improved connectivity while travelling, aligning with government priorities.
• Revenue growth - Opportunities for alternate income streams such as advertising, sponsorship and premium Wi-Fi tiers.

Scope

NSWT is seeking to provide passengers and staff with Wi-Fi capability by enabling digital connectivity across its regional train fleets to improve customer experience, operational efficiency and service competitiveness, while ensuring more modern transport services. Additionally an On Board Entertainment solution will be sought from the market for the New Regional Fleet.

Please note that the RFP closing date has been extended from 19 January 2026 to 23 February 2026 to allow respondents additional time to prepare a comprehensive proposal.

Related files

• No files attached

Additional details/instructions

There are no files to be downloaded from this website. All documents/information relevant to this project must be obtained via TfNSW’s equip supplier portal (Ariba)

In order to gain access to the Request for Tender documents, Tenderers are required to register their interest by sending an email:TSS.Bidder@transport.nsw.gov.au and include the following:

1. Tender No and Title,
2. RFT ID,
3. Organisation Name,
4. ACN/ABN,
5. Contact Name,
6. Organisation/contact postal address,
7. Contact email address (preferably an email address with the contact person's name),
8. Contact phone number.

To gain access to the tender documents in Ariba over the internet, once access is provided, please ensure that you are using a PC with a web browser:

• Google Chrome 54+ (64–bit)
• Microsoft Internet Explorer 7-11(32-bit)
• Safari 9+ (64-bit)
• Microsoft Edge (32-bit)

Requirements

Opportunity requirements

1.

N/A

N/A

Response type

Checkbox (Agree)

Evaluation

Terms and conditions