Description Housekeeping, Cleaning and Linen Management Project goals Taronga Conservation Society Australia is seeking to engage a high-quality, reliable, and sustainable service partner to provide housekeeping, cleaning and linen management of its two unique accommodation offerings at Tar...
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Housekeeping, Cleaning and Linen Management
Taronga Conservation Society Australia is seeking to engage a high-quality, reliable, and sustainable service partner to provide housekeeping, cleaning and linen management of its two unique accommodation offerings at Taronga Zoo Sydney:
i. Roar & Snore – an immersive glamping experience featuring 17 safari-style tents and communal facilities.
ii. Wildlife Retreat at Taronga – a premium eco-accommodation comprising 62 guest rooms, suites, and public areas
These unique properties form a core part of Taronga’s broader visitor experience, enabling guests to engage deeply with wildlife, conservation, and the natural environment through memorable overnight stays.
The successful contractor will be responsible for providing consistently high‑quality housekeeping and cleaning services that reflect Taronga’s sustainability objectives and its commitment to exceptional guest experiences. Through this engagement, Taronga aims to:
· Achieve best value for the delivery of housekeeping services;
· Ensure reliable and efficient service provision across both sites;
· Improve environmental performance by supporting eco-conscious operations and products;
· Support inclusive practices, with consideration given to regional, Indigenous, and disability enterprises where applicable.
The successful contractor will be responsible for delivering comprehensive, highest quality housekeeping services that support Taronga’s operational standards and environmental goals. The services include, but are not limited to daily services to guest room cleaning and turnover, public areas and facilities, linen and laundry management, bedding adjustments, waste and recycling management, emergency cleaning services, supplier coordition.
The contractor is expected to work collaboratively with:
· On-site Taronga Operations and Front Office teams
· External linen, waste, and pest control providers
· Third-party contractors operating in shared spaces (e.g., facilities maintenance, landscaping)
· Taronga’s Chief Warden during incident response
Taronga’s preferred pricing model is a fixed daily rate per guest room/space. However, alternative commercial models may be proposed for consideration.
A tender briefing session will be held at Taronga Zoo Sydney on Wednesday, 25 February 2026 from 12:00pm to 2:15pm.
To attend, tenderers must register by completing their organisation details and emailing procurement@zoo.nsw.gov.au no later than 2:00pm on Friday, 20 February 2026. The email subject line must state: “C2025.047 RFT Housekeeping.” Attendance is limited to a maximum of two (2) representatives per tenderer.
A calendar invitation, including further details and the briefing agenda, will be issued on Monday, 23 February 2026.
Parking is available at Taronga Zoo’s multistorey car park on Bradleys Head Road.
Company Name
Contact 1
Name
Job Title
Mobile
Contact 2
Name
Job Title
Mobile
1.
Part A - Tender Conditions and Part B - Statement of requirements
Part A – Tender Conditions This section outlines the rules of the tender process at Taronga. It sets out the requirements for participation, submission instructions, evaluation process, timelines, probity requirements, and the terms and conditions governing the tender. Tenderers must review this section carefully to ensure their submission is compliant and complete.
Part B – Statement of Requirements This section details Taronga’s operational, technical, and service requirements. It defines the scope of works, performance expectations, deliverables, and any mandatory standards or specifications. Tenderers are required to demonstrate how their proposed solution meets or exceeds these requirements.
Response type
File upload (Multiple)
Response templates
Related documents
C2025.047_A Annexure 1_Occupancy patterns_historical data 12months Jul_Jun.xlsx (19 KB)
C2025.047_A Annexure 3_Wildlife Retreat and RnS floor plan and photos.docx (11357 KB)
C2025.047_A Annexure 2_Linen usage_historical data 12months Jul_Jun.xlsx (11 KB)
2.
Part C - Returnable schedules (non-price)
RFT Response Document (non-price) . This needs to be completed and submitted for assessment.
Response type
File upload (Multiple)
Response templates
3.
Part D - Returnable schedules (Price)
RFT Response Document (Price) . This needs to be completed and submitted for assessment.
Response type
File upload (Multiple)
Response templates
Housekeeping, Cleaning and Linen Management
Taronga Conservation Society Australia
Doan Le
procurement@zoo.nsw.gov.au
RFT (Open)
Category(s):
Building and property - Cleaning and janitorial services
C2025.047
Sydney metro
No
No
None
Estimated timeframe for delivery:
13-Feb-2026
18-Mar-2026 3:00 PM
Completion date:
31-May-2026
30-Apr-2026
Taronga Conservation Society Australia is seeking to engage a high-quality, reliable, and sustainable service partner to provide housekeeping, cleaning and linen management of its two unique accommodation offerings at Taronga Zoo Sydney:
i. Roar & Snore – an immersive glamping experience featuring 17 safari-style tents and communal facilities.
ii. Wildlife Retreat at Taronga – a premium eco-accommodation comprising 62 guest rooms, suites, and public areas
These unique properties form a core part of Taronga’s broader visitor experience, enabling guests to engage deeply with wildlife, conservation, and the natural environment through memorable overnight stays.
The successful contractor will be responsible for providing consistently high‑quality housekeeping and cleaning services that reflect Taronga’s sustainability objectives and its commitment to exceptional guest experiences. Through this engagement, Taronga aims to:
· Achieve best value for the delivery of housekeeping services;
· Ensure reliable and efficient service provision across both sites;
· Improve environmental performance by supporting eco-conscious operations and products;
· Support inclusive practices, with consideration given to regional, Indigenous, and disability enterprises where applicable.
The successful contractor will be responsible for delivering comprehensive, highest quality housekeeping services that support Taronga’s operational standards and environmental goals. The services include, but are not limited to daily services to guest room cleaning and turnover, public areas and facilities, linen and laundry management, bedding adjustments, waste and recycling management, emergency cleaning services, supplier coordition.
The contractor is expected to work collaboratively with:
· On-site Taronga Operations and Front Office teams
· External linen, waste, and pest control providers
· Third-party contractors operating in shared spaces (e.g., facilities maintenance, landscaping)
· Taronga’s Chief Warden during incident response
Taronga’s preferred pricing model is a fixed daily rate per guest room/space. However, alternative commercial models may be proposed for consideration.
A tender briefing session will be held at Taronga Zoo Sydney on Wednesday, 25 February 2026 from 12:00pm to 2:15pm.
To attend, tenderers must register by completing their organisation details and emailing procurement@zoo.nsw.gov.au no later than 2:00pm on Friday, 20 February 2026. The email subject line must state: “C2025.047 RFT Housekeeping.” Attendance is limited to a maximum of two (2) representatives per tenderer.
A calendar invitation, including further details and the briefing agenda, will be issued on Monday, 23 February 2026.
Parking is available at Taronga Zoo’s multistorey car park on Bradleys Head Road.
Company Name
Contact 1
Name
Job Title
Mobile
Contact 2
Name
Job Title
Mobile
Building and property - Cleaning and janitorial services
This procurement category has a heightened risk of modern slavery.
You will be asked to provide information about modern slavery risks in your business and any actions you have taken to address these. You can visit the NSW Anti-slavery Commissioner’s GRS webpage for more information.
Do you agree to provide this information?
Response type
Checkbox (Agree)
Building and property - Cleaning and janitorial services
Category and estimated value is subject to social procurement.
If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?
Response type
Radio button (Yes/No)
Building and property - Cleaning and janitorial services
Category and estimated value is subject to social procurement.
If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?
Response type
Radio button (Yes/No)
Building and property - Cleaning and janitorial services
Category and estimated value is subject to social procurement.
If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?
Response type
Radio button (Yes/No)
1.
Part A - Tender Conditions and Part B - Statement of requirements
Part A – Tender Conditions This section outlines the rules of the tender process at Taronga. It sets out the requirements for participation, submission instructions, evaluation process, timelines, probity requirements, and the terms and conditions governing the tender. Tenderers must review this section carefully to ensure their submission is compliant and complete.
Part B – Statement of Requirements This section details Taronga’s operational, technical, and service requirements. It defines the scope of works, performance expectations, deliverables, and any mandatory standards or specifications. Tenderers are required to demonstrate how their proposed solution meets or exceeds these requirements.
Response type
File upload (Multiple)
Response templates
Related documents
C2025.047_A Annexure 1_Occupancy patterns_historical data 12months Jul_Jun.xlsx (19 KB)
C2025.047_A Annexure 3_Wildlife Retreat and RnS floor plan and photos.docx (11357 KB)
C2025.047_A Annexure 2_Linen usage_historical data 12months Jul_Jun.xlsx (11 KB)
2.
Part C - Returnable schedules (non-price)
RFT Response Document (non-price) . This needs to be completed and submitted for assessment.
Response type
File upload (Multiple)
Response templates
3.
Part D - Returnable schedules (Price)
RFT Response Document (Price) . This needs to be completed and submitted for assessment.
Response type
File upload (Multiple)
Response templates
General assessment criteria that was used to evaluate this opportunity
No notices have been posted for this opportunity.
No amendments have been made to this opportunity
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