Audio Visual Link (AVL) Panel 2026

Description

The Department is seeking to establish a panel of qualified AVL suppliers to provide hardware & installation services for the upgrading of Audio-Visual Link (AVL) systems to meet the Department's need

Project goals

Audio Visual Link (AVL) technology is an integral component across the Department of Communities and Justices (DCJ) to improve service delivery, keep the community safe and protect the health and wellbeing of frontline staff. AVL technology is used in court rooms, tribunals, meeting rooms and correctional facilities.

DCJ is set up a panel of up to 10 pre-approved Suppliers capable of the supply and installation of Audio Visual and Video Conferencing equipment and systems across a wide ranges of metropolitan and regional New South Wales sites including:

· Court rooms, consisting of a mix of various rooms sizes and complexities;

· Tribunal and hearing rooms;

· Youth Justice New South Wales (YJNSW) suites;

· Corrective Services New South Wales (CSNSW) suites; and

· Corporate meeting rooms.

DCJ is anticipating the demand for AVL works across multiple sites for this panel to be *:

· around 210 Court rooms, consisting of a mix of various rooms sizes and complexities;

· around 28 Tribunal and hearing rooms;

· around 51 Youth Justice New South Wales (YJNSW) suites;

· around 145 Corrective Services New South Wales (CSNSW) suites; and

· around 37 Corporate meeting rooms.

*Please note the above numbers are indicative only

Scope

The Department would require supply and installation of Audio Visual and Video Conferencing equipment and systems for the following scope:

• Hardware supply – Supplying in-scope Audio-Visual related hardware and supporting components including internal racks and supporting network hardware
• Professional Services (Installation and configuration) – Providing in-scope onsite and offsite installation and configuration services of in-scope hardware and supporting components (including network functionalities, rack configurations and structured cabling) to DCJ’s standards. This will be specified by DCJ in writing or detailed within a Work Package.
• Professional Services (Pre handover) – Assisting in further supporting activities pre Customer handover, including any testing to support the Department’s quality assurance assessment(s), assistance in any final configurations and User Acceptance Testing (UAT). This will either be specified by DCJ in writing or detailed within a Work Package.
• Professional Services (handover) – Completing all required handover documents, providing all required handover information, hardware disposal, organising return of all unused or spares to the Customer. This will either be specified by DCJ or detailed within a Work Package.
• Professional Services (Make good) – providing all “Make good” services including damage repair incurred during installation and waste clean up to a standard that enables DCJ to operate at a “business as usual” state.

Related files

• RFx_1365_Briefing session details.docx (18 KB)

Additional details/instructions

As a mandatory requirement, only suppliers on the ICT Services Scheme SCM0020 qualified as an Advanced supplier will be eligible for panel membership. Tendering suppliers will need to ensure they are on the ICT Scheme as an Advanced supplier when responding to the upcoming RFX tender.

All interested suppliers will be required to register and communicate via Procurement Central.

2 briefing sessions will be organised for virtual attendance through MS Teams.

Attendance at the briefing sessions is optional.

Refer to the attachment in Related files for further briefing session details.

This tender opportunity can only be accessed and responded via the Departments end to end procurement system, Procurement Central. Any submission lodged outside of Procurement Central will not be considered by the Department.

To participate in the tender opportunity, please register on https://justice.bravosolution.com/web/login.html

If you require assistance with registering on Procurement Central please call 02 8074 8627 or please Click Here to submit a Supplier Support Request ticket.

Requirements

Opportunity requirements

1.

Acknowledgement to Respond to Opportunity via procurement Central

I will access the tender documentation via Procurement central and submit my response through that platform.

Response type

Checkbox (Agree)

Evaluation

Terms and conditions

Description

The Department is seeking to establish a panel of qualified AVL suppliers to provide hardware & installation services for the upgrading of Audio-Visual Link (AVL) systems to meet the Department's need

Overview

NSW Department of Communities and Justice

ICT Procurement
procurement@dcj.nsw.gov.au

RFT (Open)

Category(s):

Information and technology

RFx_1365

All regions

Yes

No

None

Estimated timeframe for delivery:

02-Dec-2025

05-Jan-2026 3:00 PM

30-Apr-2026

Project goals

Audio Visual Link (AVL) technology is an integral component across the Department of Communities and Justices (DCJ) to improve service delivery, keep the community safe and protect the health and wellbeing of frontline staff. AVL technology is used in court rooms, tribunals, meeting rooms and correctional facilities.

DCJ is set up a panel of up to 10 pre-approved Suppliers capable of the supply and installation of Audio Visual and Video Conferencing equipment and systems across a wide ranges of metropolitan and regional New South Wales sites including:

· Court rooms, consisting of a mix of various rooms sizes and complexities;

· Tribunal and hearing rooms;

· Youth Justice New South Wales (YJNSW) suites;

· Corrective Services New South Wales (CSNSW) suites; and

· Corporate meeting rooms.

DCJ is anticipating the demand for AVL works across multiple sites for this panel to be *:

· around 210 Court rooms, consisting of a mix of various rooms sizes and complexities;

· around 28 Tribunal and hearing rooms;

· around 51 Youth Justice New South Wales (YJNSW) suites;

· around 145 Corrective Services New South Wales (CSNSW) suites; and

· around 37 Corporate meeting rooms.

*Please note the above numbers are indicative only

Scope

The Department would require supply and installation of Audio Visual and Video Conferencing equipment and systems for the following scope:

• Hardware supply – Supplying in-scope Audio-Visual related hardware and supporting components including internal racks and supporting network hardware
• Professional Services (Installation and configuration) – Providing in-scope onsite and offsite installation and configuration services of in-scope hardware and supporting components (including network functionalities, rack configurations and structured cabling) to DCJ’s standards. This will be specified by DCJ in writing or detailed within a Work Package.
• Professional Services (Pre handover) – Assisting in further supporting activities pre Customer handover, including any testing to support the Department’s quality assurance assessment(s), assistance in any final configurations and User Acceptance Testing (UAT). This will either be specified by DCJ in writing or detailed within a Work Package.
• Professional Services (handover) – Completing all required handover documents, providing all required handover information, hardware disposal, organising return of all unused or spares to the Customer. This will either be specified by DCJ or detailed within a Work Package.
• Professional Services (Make good) – providing all “Make good” services including damage repair incurred during installation and waste clean up to a standard that enables DCJ to operate at a “business as usual” state.

Related files

• RFx_1365_Briefing session details.docx (18 KB)

Additional details/instructions

As a mandatory requirement, only suppliers on the ICT Services Scheme SCM0020 qualified as an Advanced supplier will be eligible for panel membership. Tendering suppliers will need to ensure they are on the ICT Scheme as an Advanced supplier when responding to the upcoming RFX tender.

All interested suppliers will be required to register and communicate via Procurement Central.

2 briefing sessions will be organised for virtual attendance through MS Teams.

Attendance at the briefing sessions is optional.

Refer to the attachment in Related files for further briefing session details.

This tender opportunity can only be accessed and responded via the Departments end to end procurement system, Procurement Central. Any submission lodged outside of Procurement Central will not be considered by the Department.

To participate in the tender opportunity, please register on https://justice.bravosolution.com/web/login.html

If you require assistance with registering on Procurement Central please call 02 8074 8627 or please Click Here to submit a Supplier Support Request ticket.

Requirements

Mandatory requirements

1. Scheme membership (SCM0020) *

   Information and technology

   This procurement category has a mandated scheme.

   This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

   Are you a member of SCM0020?

   Response type

   Radio button (Yes/No)

2. Social procurement (Aboriginal Procurement Policy) *

   Information and technology

   Category and estimated value is subject to social procurement.

   If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

   Response type

   Radio button (Yes/No)

3. Social procurement (Shorter Payment Terms Policy) *

   Information and technology

   Category and estimated value is subject to social procurement.

   If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

   Response type

   Radio button (Yes/No)

4. Social procurement (SME Policy) *

   Information and technology

   Category and estimated value is subject to social procurement.

   If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree?

   Response type

   Radio button (Yes/No)

Opportunity requirements

1.

Acknowledgement to Respond to Opportunity via procurement Central

I will access the tender documentation via Procurement central and submit my response through that platform.

Response type

Checkbox (Agree)

Evaluation

Assessment Criteria

General assessment criteria that was used to evaluate this opportunity

• Capability
• Sustainability
• Organisational capacity
• Methodology
• Financial capacity
• Price
• Experience
• Innovation
• Compliance
• Social outcomes
• Risk management

Terms and conditions

Global terms and conditions

• buy NSW Tenders Terms and Conditions (210 KB)

Notices

No notices have been posted for this opportunity.

Amendments

12 Dec 2025 14:43 PM
Covered procurement changed from No to Yes

View amendments to this opportunity