Swift module development

Description

Supply to NSW Resources with business analysis, design and development services to deliver an enhanced staff deployment management capability for NSW Resources’ ServiceNow customised application.

Project goals

Develop and deploy an enhanced process within NSW Resources' customised ServiceNow application to provide an intuitive means of planning and reporting on deployment of team members, sharing information within and across teams and provide a more uniform approach to reduce cost and effort.

Scope

A module utilising existing licencing (App Engine), custom task types and tables within NSW Resources ServiceNow instance. The module will provide an improved inspection resource allocation and tasking capability including a customised User Interface (UI) to achieve a ‘drag-and-drop’ scheduling capability.

The vendor will build on existing functional requirements to:

• Review, refine and validate business requirements for the module.
• Prepare high-level designs for acceptance by the business.
• Design the module and develop a detailed development backlog in ServiceNow.
• Build the designed module in the NSW Resources ServiceNow instance.
• Assist with UAT and remediate defects identified.
• Provide documentation of the solution and assist in development of training materials.
• Provide a period (up to 1 month) of hypercare with appropriate resource availability following go live.

Related files

• No files attached

Additional details/instructions

It is a Mandatory Requirement of this tender that you are an Advanced supplier registered on the ICT Services Scheme (SCM0020) in Category M – Systems and Solutions – M02 - Custom application development including delivery ‘as a service’.

PLEASE NOTE: Our offices will be closed for the Christmas/New Year period and will be unable to respond to any queries during the period Tuesday 4pm, 23rd Dec 2025 to Monday 9am, 12th January 2026 inclusive.

Requirements

Opportunity requirements

1.

Tender Documents

Please download all the attached documents and complete and return: -

• Part B - Response Form
• Part E - A - SWIFT - Requirements

Response type

File upload (Multiple)

Response templates

• P_2520538 - Part B - Response form.DOCX (79 KB)

• P_2520538 - Part E - A - SWIFT - Requirements.xlsx (4097 KB)

Related documents

• Vendor Security Standard 2.0.PDF (5216 KB)

• P_2520538 - Part A - Overview and Conditions.pdf (256 KB)

• P_2520538 - Part D - Statement of Requirements.pdf (217 KB)

• P_2520538 - Part C - Contract.pdf (928 KB)

Evaluation

Terms and conditions